Frequently Asked Questions

Get more of what you love – free movies and concession items, invitations to exclusive screenings, special events and more. There are three rewarding programs to choose from that get you something EXTRA.

For Landmark EXTRAS FAQs, please visit https://www.landmarkcinemas.com/extras/faq/.

For questions or comments regarding Landmark EXTRAS movie rewards program or Landmark EXTRAS accounts, including the credit or debit of points related to your membership account please contact us as described below. Please note the Cast and Crew of your local Landmark Cinemas theatre cannot resolve issues related to your membership account including adding points or admission credits to your membership account. Please contact the Landmark EXTRAS Guest Services team who will respond to your inquiry within two business days. Response time may be delayed during high volume periods.

• Email: Extras@landmarkcinemas.com

• Online: Go to https://www.landmarkcinemas.com/contact-us/
• Select - How Can We Help?
• Select - Landmark EXTRAS from the comment type field, select your issue and complete the issue resolution form.
• A member of our Guest Services team will respond to your inquiry within two business days. Response time may be delayed during high volume periods.
• Phone:
• 1-800-378-2535, Monday to Friday, 9am to 5pm MT

• By Mail:
• Landmark Cinemas Canada LP
  c/o Landmark EXTRAS Guest Services
  14505 Bannister Rd SE, Suite 100
  Calgary, Alberta
  T2X 3J3

What’s A Shout Out?
A Shout Out is a 30-second user-created video that allows Movie Lovers to share messages or announcements within the Preshow prior to their selected location, film, date and showtime.  Example messages include birthdays, weddings/engagements, anniversaries, retirements, congratulations, Mother’s Day, thank you, baby showers, graduations – whatever you would like to celebrate (within reason).

How much does a Shout Out cost?
Each 30-second Shout Out video costs $19.99 CDN (plus applicable taxes). Guests may purchase up to 4 (four) 30-second Shout Out videos for their selected location, film, date and showtime, and each 30-second Shout Out requires payment of $19.99 CDN (plus all applicable taxes).

How Do I Purchase A Shout Out?
For step-by-step instructions on how to purchase your Shout Out, how to create and submit your Shout Out for presentation on the big screen at your favourite Landmark cinema, visit our Shout Out page. 

What is the cut-off time for video submission?
You must submit your video 24-hours prior to the movie, date, showtime and location of your purchased Shout Out. If the Shout Out is not received by the Submission Date you will receive a refund for the amount paid.

I paid for my Shout Out but did not submit my video within the 24HRS window prior to my movie's showtime.
How do I receive a refund?
Please contact guestservices@landmarkcinemas.com

Can I make changes to my video once it has been submitted?
No. Once the video has been approved it is published and inserted into the Preshow.  No further changes can be made.  If your video is rejected (for any reason), you will receive notification and you will be able to edit and resubmit your video up to 24-hours prior to the location, film, date and showtime of your purchased Shout Out.

What happens if I do not receive a link from VidDay?
Please verify your spam folder. The link will also be included with your movie ticket confirmation. If you still cannot locate your VidDay link, please contact guestservices@landmarkcinemas.com.

What if my video is rejected?
If your video is rejected, you will receive an email from VidDay with a link to correct and resubmit your video for approval within the initial 24-hour window.

What kind of content is not appropriate in a Shout Out?
Any content that is deemed illegal, abusive, harassing, threatening, indecent, profane, obscene, hateful, racist, derogatory, harmful to any reputation, pornographic, nudity or otherwise objectionable will be rejected. Video containing copyright material will also be rejected. Videos will only be accepted in Canada’s official languages (English & French). For additional information regarding suitable content please review our Terms and Conditions.

How long is the approval process from VidDay?
Once your video is submitted, the approval process can take up to 24-hours. To ensure the approval process is successful, please review our complete Terms and Conditions before submitting your video.

I’m having issues creating my video, how can I get help?
If you are experiencing issues while creating your content, please contact support@vidday.com.  

How early must I arrive at the theatre to catch my Shout Out on the big screen? When will it play?
Your Shout Out will play approximately 10 minutes before the end of the preshow. We recommend arriving at least 30 minutes before the movie’s posted showtime to ensure you do not miss your Shout Out.

What if I miss my Shout Out or can no longer attend my show?
Unfortunately, Shout Outs are non-refundable if it played as per the location, film, date and showtime selected at time of purchase at www.landmarkcinemas.com.

I paid for my Shout Out, but my video did not play on-screen. How do I get my refund?
If your Shout Out is not presented according to the location, film, date and showtime selected at time of purchase at www.landmarkcinemas.com, Landmark is only responsible for refunding the amount paid for the Shout Out and is not liable for any other cost incurred, financial or otherwise. Refunds will be handled via Guest Services guestservices@landmarkcinemas.com.

Can I earn Extras points on a Shout Out purchase?
Yes. Landmark EXTRAS loyalty members earn points for their Shout Out (Video) purchase(s) at the rate of their EXTRAS membership as described at www.landmarkcinemas.com/extras.

Can I redeem EXTRAS points to purchase a Shout Out?
No. Landmark EXTRAS loyalty members cannot redeem their EXTRAS points for the purchase of their Shout Out (Video).

I booked a birthday party through Landmark Cinemas. How do I add a Shout Out if my tickets will be purchased in-theatre?
Guests who have pre-booked a birthday party experience with Landmark Cinemas who wish to purchase a Shout Out will be provided with a Shout Out ticket voucher – sent via email with confirmation of their booking on the Tuesday prior to the event or when booking occurs. Redemption of this ticket voucher must be completed online. For step-by-step instructions on how to purchase your Shout Out, and to create and submit your Shout Out for presentation on the big screen at your favourite Landmark cinema go tohttps://www.landmarkcinemas.com/experiences/shout-out/

• General Adult Ticket (14-64)
• Child (3-13)
• Senior (65+)

Admission pricing varies by theatre and film format (3D, Laser Ultra, IMAX^®, Extra, Xtreme, Premiere Seating) and do not include applicable taxes or Online Booking Fees.

Additional surcharges may apply for select films, events, and special presentations. This will be included in the ticket price.

To review the pricing of your preferred Landmark Cinemas:

1. 1) Select your theatre from the drop menu at https://www.landmarkcinemas.com/ if you don't already have a default cinema
2. 2) On that theatre's showtimes page, click on cinema's name (i.e.: Calgary Shawnessy)
3. 3) Select the Admission Prices & Features tab to review pricing

An online ticket fee will be added to tickets purchased at landmarkcinemas.com. Please review the online ticket fee schedule below. This fee will not be charged for tickets purchased at the theatre box-office.

FEE SCHEDULE

All fees are plus tax.
All fees are non-refundable

• $1.50 - Moviegoers who are NOT EXTRAS MEMBERS
• $1.00 - EXTRAS Movie Fan Members
• $0.00 - EXTRAS Movie Club and Movie Insider Members

TICKET FEE IS CHARGED TO A MAXIMUM OF 4 TICKETS

• For example, NOT AN EXTRAS MEMBER: Buy one ticket, pay a $1.50 fee; buy 4 tickets, pay a $6.00 fee; buy 6 tickets, pay a $6.00 fee
• For example, EXTRAS FAN MEMBER: Buy one ticket, pay a $1.00 fee; buy 4 tickets, pay a $4.00 fee; buy 6 tickets, pay a $4.00 fee

EXTRAS Members

• Movie Fan, Movie Insider & Movie Club
  Ticket Fee Not Applied on Points Redemption Ticket
• Movie Fan
  Points are issued on the FEEs (not taxes)

ATOM Tickets

• NOT AN EXTRAS MEMBER
  A fee of $1.50 per ticket will be applied to tickets purchased on the ATOM APP. The fee is applied to all tickets in a single transaction.
• EXTRAS MEMBERS
• A fee of $1.00 per ticket will be applied to Landmark EXTRAS members who have attached their membership number within the ATOM App (Fan, Insider, Movie Club). The fee is applied to all tickets in a single transaction.

Vouchers

A fee of $1.50 per ticket will be applied to the following vouchers redeemed online at landmarkcinemas.com. A fee of $1.00 per ticket will be added to Movie Fan member voucher redemptions.

• B2B Vouchers
• COSTCO
• BCAA
• AMA
• Calgary CO-OP
• Gift Card
• Movie Ten Pack

A ticket fee will not be applied to the following:

• Admit One
• SRV, Disney SRV
• Tickets and Treats
• Promo Admission

Gift Card

A fee will be applied to tickets purchased using a Gift Card as per the Fee Schedule.

Refunds for tickets purchased online can only be processed up to 30 minutes in advance of your movie's showtime by completing our online refund request form located here. Select Comment Type = Online Ticketing and Type Issue = Ticket Refunds and fill in the required information.

Please allow a minimum of 14 days for the processing of your refund. The online ticket fee portion of your transaction is not refundable. Any ticket modifications/exchanges must be completed in-theatre or by contacting your local movie theatre directly.

Refund requests for online ticket purchases will not be accepted in-theatre. If you have any questions regarding your purchase, please refer to our FAQs or contact us here.

Atom Ticketing App

• Modifications, exchanges, or requests for refund are available via the ATOM Ticketing App up to 30 minutes before your scheduled movie showtime only. After this time, requests must be made in-person at the location listed on your ticket confirmation, prior to showtime.

The following premium experiences have an additional fee, which is added to the regular admission price.

· RealD 3D: $3.00
· Laser Ultra 2D/3D: $6.00
· Extra 2D/3D: $6.00*
· Xtreme: $1.50
· Xtreme 3D: $4.50
· IMAX® (2D/3D): $6.00
· Premiere Seating: $3.00
· Premiere Seating 3D: $6.00

How To Redeem Your Voucher

We now accept the following vouchers online. These will be labelled as “redeemable online at landmarkcinemas.com” and have silver foil over a portion of the barcode.

• Costco
• B2B & Group Events: Admit One, Movie Night Bundle, Kids Movie Pack
• AMA: Admit One, Movie Night Bundle, Kids Movie Pack
• Calgary Co-Op: Movie Duo

To redeem your voucher online:
1) Gently scratch off the silver foiled area of your voucher
2) Select the movie and showtime you wish to redeem the voucher
3) In Step 1 of your ticket purchase, enter your voucher code in the Movie 10-Pack, Voucher, Promo Code field
4) Click Apply
5) Your ticket option will appear under Ticket Type and quantity will be pre-selected based on the voucher type redeemed
a. If you selected a regular film, the checkout cost will be $0
b. If you selected a premium experience – 3D, LASER ULTRA, PREMIERE SEATS, LOUNGERS, EXTRA, IMAX, XTREME – an additional fee will be applied with the TOTAL amount displayed on the final checkout screen
6) Continue through checkout to receive your electronic ticket

If your voucher includes concessions, you must bring the concession portion of your voucher to be redeemed in-theatre.

Vouchers are only redeemable online if they say “redeemable online” on the actual voucher and have silver foil over a portion of the barcode. Vouchers that do not have these features are not redeemable online – they are redeemable in-theatre only at our Box Office and Concession.

Transaction Issues

If you've experienced an issue while purchasing tickets at Landmarkcinemas.com please email the details of your transaction - listed below - to guestservices@landmarkcinemas.com  and we will investigate your transaction and provide a resolution to your inquiry within 48HRs of receipt.

Transaction Details:

1. Booking ID
2. Theatre name
3. Date of purchase
4. Payment method. Visa, MasterCard, etc. & the last four digits on card. 
5. Name on card
6. Amount of purchase
7. Email address used for ticket(s) purchase
8. Phone number

For additional assistance, please click here and select your applicable issue.

Vouchers and Theatre-Issued Passes

If you've received a theatre-issued pass, it will state its purpose, e.g.: Free Admission, with a barcode and an expiry date which will be printed on your ticket.

Below is list of terms and conditions per pass:

• General Pass
  PRESENT this GENERAL PASS to a Cast Member at Landmark Cinemas in exchange for one (1) General Admission ticket. Surcharges apply for premium movie experiences. Select movies may be excluded from use. These movies will be identified as PASS RESTRICTED and are excluded to comply with movie distributor limitations on admissions. Valid at all Landmark Cinemas locations. Cannot be used for online, ATOM Ticket app, or Automated Box Office (ABO) purchases. Not valid for special presentations, events, or private screenings. Subject to seat availability and provincial film classification. This voucher has no monetary value and cannot be redeemed for cash. No copies or facsimiles will be accepted. No substitutions, refunds, or exchanges are permitted. Lost or stolen vouchers will not be replaced. Program conditions subject to change and/or cancellation without notice pursuant to studio terms and conditions.
• Birthday Pass
  PRESENT this BIRTHDAY PASS to a Cast Member at Landmark Cinemas in exchange for one (1) Child Admission ticket. Surcharges apply for premium movie experiences. Select movies may be excluded from use. These movies will be identified as PASS RESTRICTED and are excluded to comply with movie distributor limitations on admissions. Valid at all Landmark Cinemas locations. Cannot be used for online, ATOM Ticket app, or Automated Box Office (ABO) purchases. Not valid for special presentations, events, or private screenings. Subject to seat availability and provincial film classification. This voucher has no monetary value and cannot be redeemed for cash. No copies or facsimiles will be accepted. No substitutions, refunds, or exchanges are permitted. Lost or stolen vouchers will not be replaced. Program conditions subject to change and/or cancellation without notice pursuant to studio terms and conditions.
• Free Medium Popcorn
  PRESENT this MEDIUM POPCORN VOUCHER to a Cast Member at Landmark Cinemas, PRIOR to ordering, in exchange for one (1) Medium Popcorn. Additional charges apply for real butter, upsizes, and add-ons. Valid at all Landmark Cinemas locations. Cannot be used for online, ATOM Ticketing App, or Automated Box Office (ABO) purchases. Not valid with third-party delivery services including, but not limited to UberEats,™ Skip the Dishes,™ and DoorDash.™ Not valid in conjunction with any other discount offer. This voucher has no monetary value and cannot be redeemed for cash. No copies or facsimiles will be accepted. No substitutions, refunds, or exchanges are permitted. Lost or stolen vouchers will not be replaced. Additional charges apply for upsizes and add-ons.
• Free Medium Drink
  PRESENT this MEDIUM COCA-COLA® FOUNTAIN BEVERAGE VOUCHER to a Cast Member at Landmark Cinemas, PRIOR to ordering, in exchange for one (1) Medium Coca-Cola Fountain Beverage. Valid at all Landmark Cinemas locations. Cannot be used for online, ATOM Ticketing App, or Automated Box Office (ABO) purchases. Not valid with third-party delivery services including, but not limited to UberEats,™ Skip the Dishes,™ and DoorDash.™ Not valid in conjunction with any other discount offer. This voucher has no monetary value and cannot be redeemed for cash. No copies or facsimiles will be accepted. No substitutions, refunds, or exchanges are permitted. Lost or stolen vouchers will not be replaced. Additional charges apply for upsizes and add-ons.
• FREE ADMISSION
  PRESENT this FREE ADMISSION voucher to a Landmark Cinemas Cast Member or enter your voucher number online in Step 1 of the checkout process at landmarkcinemas.com in exchange for any one (1) General Admission ticket. Valid for pass-restricted presentations and Premium movie experiences. Valid at all Landmark Cinemas locations. Online Ticketing Fees may apply. For additional information on surcharges and fees, visit landmarkcinemas.com/faq. Cannot be used on ATOM Ticket app. Not valid for special presentations, events, or private screenings. Subject to seat availability. This voucher has no monetary value and cannot be redeemed for cash. No copies or facsimiles will be accepted. No substitutions, refunds, or exchanges are permitted. Lost or stolen vouchers will not be replaced. Program conditions subject to change and/or cancellation without notice pursuant to studio terms and conditions.

If you've received a Service Recovery Voucher, we did not deliver the perfect movie-going experience. To use your Service Recovery voucher to catch another movie on us, please carefully review the legal on your voucher as it outlines specific conditions contingent for its use.

Select movies may be excluded from ADMISSION PASS usage in the first few weeks of its release to comply with movie distributor limitations. These movies will be identified with a NO PASSES ACCEPTED callout on the movie’s synopsis page and a PASS RESTRICTED callout on the physical admission pass. These passes include, but are not limited to:

• Admit One Movie Pass
• Admit One Child Pass

In some instances, Pass Restriction may also include:

• Run of Engagement Pass
• Movie Night Out Pass
• Service Recovery Pass

NOTE: Landmark Cinemas gift cards are always accepted for any movie. 

Additional queries regarding Pass Restrictions may be directed to Guest Services.

How To Reserve Your Seat

After selecting you movie, showtime and number of tickets, the reserved seating system will automatically recommend a seat(s) for you. Please note the location of the screen on the seating layout.

Proceed With Recommended Seat

Your selected seats(s) will be shown in BLUE. Click SELECT to complete your transaction.

Reserved Seat Change

To Change Your Seat – Select another available seats(s). Click SELECT to complete your transaction. Your row and seat number will be printed on your ticket. Please sit in the matching row and seat number in the auditorium.

Reserved Seating and Children

At Landmark Cinemas we welcome Movie Lovers of all ages, and extend FREE admission to young children who are two years of age and under. With the benefit of FREE admission we are unable to RESERVE a seat for young children. If seats are required, the child may be asked to sit on the parents/guardians lap. If there is a seat available, you are of course welcome to use it.

ATOM Tickets is a new social, mobile ticketing app and platform designed to make movie-going simple. With ATOM customers can buy movie tickets, pre-order concessions, invite friends without having to pay for them, easily discover new movies, browse trailers, read reviews, and plan their next night out at the movies, all from within the app. There are no paper tickets and no hassling with IOUs. Customers simply use their phone to purchase tickets and concessions and, upon arriving at the theatre, skip the line at the box office and walk directly to the ticket attendant or concession counter, where they scan the QR code on their phone.

For additional assistance, please click here and select your applicable issue.

To purchase a Gift Card click here.

Redeeming Your Gift Card

When using your gift card to purchase tickets online, you will need to enter both the barcode and PIN located on the back of your gift card. Some gift cards have the word PIN omitted but the number is printed on the top portion of the card's back (see example). To redeem your card for admission or concession items in-theatre, simply hand it to our Cast Member who will scan the card as part of your transaction.

Landmark Cinemas gift cards are redeemable in-theatre or online at LandmarkCinemas.com. Not valid on the ATOM Ticketing app.

 

Check Your Gift Card Balance

To Check the Balance of your Landmark Cinemas Gift Card click here, and enter your Gift Card number. You may also ask a member of our Cast & Crew at your favourite Landmark Theatre to check your balance for you.

Reload Your Gift Card

To reload your Landmark Cinemas Gift Card click here and complete the required fields. You may also ask a member of our Cast & Crew at your favourite Landmark Theatre to reload your Landmark Theatre's Gift Card.

Delivery Issues

If you have experienced a delivery issue, including the entry of an Incorrect E-Mail Address related to the purchase of an E-Gift Card please click landmarkcinemas@buyatab.com or call 1-866-655-4634, include your reference number (noted on the bottom of your receipt) and your inquiry will receive a response within 48HRS of receipt.

For additional assistance, please click here and select your applicable issue.

Empire Theatres Vouchers

All former Empire Theatre vouchers that are co-sponsored with COSTCO, AMA, CAA or AirMiles will be accepted until the expiry date listed on the voucher.

Any Landmark Cinemas/Empire Theatre COSTCO voucher purchased after October 30, 2013 are valid until the expiry date listed on the voucher.

Landmark Cinemas' DAILY DEALS offers Movie Lovers more great ways to get more of what they love. For a complete list of Landmark's Movie Deals click here.

COSTCO

You may now redeem your Landmark Cinemas COSTCO ADMISSION VOUCHERS and VOUCHER CARDS at landmarkcinemas.com to receive your movie ticket(s).

COSTCO KID’S MOVIE PACK Terms and Conditions

ADMISSION: Valid at all Landmark Cinemas locations. Additional surcharges will apply for certain experiences and events including, but not limited to, 3D, LASER ULTRA, EXTRA, IMAX®, XTREME, Premiere Seats, Loungers and certain event film presentations. Present your voucher to a Cast Member at a Landmark Cinemas’ Box Office or Concession, scan the admission portion of your voucher at one of our Automated Box Office (ABO) kiosks or enter your voucher number online at landmarkcinemas.com in exchange for one (1) Child Admission ticket. Valid for pass-restricted presentations. Subject to seat availability. Not valid with the ATOM Ticketing app. Not valid for special presentations, events, or private screenings. This voucher has no monetary value and cannot be redeemed for cash. No copies or facsimiles will be accepted. No substitutions, refunds, or exchanges are permitted. Lost or stolen vouchers will not be replaced. Program conditions subject to change and/or cancellation pursuant to Studio terms and conditions.

KID'S SNACK PACK: Valid at all Landmark Cinemas locations. You MUST present this voucher to a Landmark Cinemas Cast Member prior to ordering in exchange for one Snack Pack-sized serving of popcorn, one (1) small candy treat and one (1) small beverage. No substitutions allowed. Additional charges apply for real butter, upsizes, and add-ons. This voucher has no monetary value and cannot be redeemed for cash. No copies or facsimiles will be accepted. Treat this voucher as cash. No substitutions, refunds or exchanges permitted. Not valid in conjunction with any other discount or promotional offer. Additional restrictions may apply. ®/TM Coca-Cola Ltd., used under licence.

COSTCO MOVIE NIGHT OUT Terms and Conditions

ADMISSIONS: Valid at all Landmark Cinemas locations. Additional surcharges will apply for certain experiences and events including, but not limited to, 3D, LASER ULTRA, EXTRA, IMAX®, XTREME, Premiere Seats, Loungers and certain event film presentations. Present your voucher to a Cast Member at a Landmark Cinemas’ Box Office or Concession, scan the concession portion of your voucher at one of our Automated Box Office (ABO) kiosks or enter your voucher number online at landmarkcinemas.com in exchange for two (2) General Admission tickets. Valid for pass-restricted presentations. Subject to seat availability. Not valid with the ATOM Ticketing app. Not valid for special presentations, events, or private screenings. This voucher has no monetary value and cannot be redeemed for cash. No copies or facsimiles will be accepted. No substitutions, refunds, or exchanges are permitted. Lost or stolen vouchers will not be replaced. Program conditions subject to change and/or cancellation pursuant to Studio terms and conditions.

MOVIE LOVERS COMBO: Valid at all Landmark Cinemas locations. You MUST present this voucher to a Landmark Cinemas Cast Member prior to ordering in exchange for two (2) Medium Popcorn and two (2) Medium fountain drinks. No substitutions allowed. Additional charges apply for real butter, upsizes, and add-ons. This voucher has no monetary value and cannot be redeemed for cash. No copies or facsimiles will be accepted. Treat this voucher as cash. No substitutions, refunds or exchanges permitted. Not valid in conjunction with any other discount or promotional offer. Additional restrictions may apply. ®/TM Coca-Cola Ltd., used under licence.

How to Redeem the Admission portion of Costco Voucher online:

• Simply scratch off the foil to reveal your entire barcode number – located on the back of the card on the top admission portion of your COSTCO Landmark Movie Package.
• Select the movie and showtime you wish to redeem the voucher
• In Step 1 of your ticket purchase, enter your voucher code in the Movie 10-Pack, Voucher, Promo Code field
• Click Apply
• Your ticket option will appear under Ticket Type and quantity will be pre-selected based on the voucher type redeemed
• If you selected a regular film, the checkout cost will be $0
• If you selected a premium experience – 3D, LASER ULTRA, EXTRA, IMAX®, XTREME, PREMIERE SEAT, LOUNGER – an additional fee will be applied to each ticket with the TOTAL amount displayed on the final checkout screen
• Continue through checkout to receive your electronic ticket
• Bring the concession portion of your voucher with you to present at concession prior to ordering. Additional charges apply for real butter, upsizes and add-ons.

For refunds or exchange of your COSTCO/Landmark Cinemas voucher, please visit your nearest COSTCO location.

BCAA (British Columbia Automobile Association)

• BCAA/Landmark Cinemas vouchers may only be used to purchase tickets for a Landmark Cinemas location within the province of British Columbia.
• For more information and to download your BCAA/Landmark Cinemas voucher click here.

AMA (Alberta Motor Association)

• AMA/Landmark Cinemas vouchers may only be used to purchase tickets for a Landmark Cinemas location within the province of Alberta.
• For more information and to purchase your AMA/Landmark Cinemas voucher click here.
• Select vouchers are now redeemable online. These will be labelled as “redeemable online at landmarkcinemas.com” and have silver foil over a portion of the barcode. Movie Night Bundle and Kid’s Movie Pack vouchers are no longer printed with expiry dates. Existing expiry dates on these existing products are no longer enforced.

Calgary CO-OP

• For refund or exchange of your Calgary CO-OP/Landmark Cinemas Movie Duo voucher, please visit your nearest Calgary CO-OP location.
• For more information and to purchase your Calgary CO-OP/Landmark Cinemas voucher click here.
• Select vouchers are now redeemable online. These will be labelled as “redeemable online at landmarkcinemas.com” and have silver foil over a portion of the barcode. The Movie Duo voucher is no longer printed with an expiry date. Existing expiry dates on these existing products are no longer enforced.

Additional Assistance

For additional assistance regarding 3rd Party Tickets & Vouchers purchases, please click here and select your applicable issue.

How to use

To use your PROMOTION CODE, VOUCHER or COUPON when purchasing tickets at landmarkcinemas.com enter the alphanumeric code displayed on your PROMOTION CODE, VOUCHER or COUPON at time of ticket purchase, click "Apply", and then select your ticket type or package to complete your transaction.

Please note that some PROMOTION CODES, VOUCHERS and COUPONS may only be valid for use online at landmarkcinemas.com. Concession PROMOTION CODES and COUPONS may only be redeemed at your Landmark theatre at time of purchase at concession.

We currently accept select vouchers online:

• B2B & Group Events: Admit One, Movie Night Bundle, Kids Movie Pack
• AMA: Admit One, Movie Night Bundle, Kids Movie Pack
• Calgary Co-Op: Movie Duo

These vouchers will be labelled as “redeemable online at landmarkcinemas.com” and have silver foil over a portion of the barcode which you'll need to gently scratch off.

You may also present your PROMOTION CODE, VOUCHER or COUPON at the box office (some conditions may apply) or concession stand to enjoy your admission or concession savings. And as always, please review the fine print as certain restrictions and/or surcharges may apply.

How to use

To use your PROMOTION CODE, VOUCHER or COUPON when purchasing tickets at landmarkcinemas.com enter the alphanumeric code displayed on your PROMOTION CODE, VOUCHER or COUPON at time of ticket purchase, click "Apply", and then select your ticket type or package to complete your transaction.

Please note that some PROMOTION CODES, VOUCHERS and COUPONS may only be valid for use online at landmarkcinemas.com. Concession PROMOTION CODES and COUPONS may only be redeemed at your Landmark theatre at time of purchase at concession.

We currently accept select vouchers online:

• B2B & Group Events: Admit One, Movie Night Bundle, Kids Movie Pack
• AMA: Admit One, Movie Night Bundle, Kids Movie Pack
• Calgary Co-Op: Movie Duo

These vouchers will be labelled as “redeemable online at landmarkcinemas.com” and have silver foil over a portion of the barcode which you'll need to gently scratch off.

You may also present your PROMOTION CODE, VOUCHER or COUPON at the box office (some conditions may apply) or concession stand to enjoy your admission or concession savings. And as always, please review the fine print as certain restrictions and/or surcharges may apply.

Landmark Cinemas offers an array of products to benefit your business including Group Admission Tickets (GATs), Kid's Movie Pack and Movie Night Bundle. Group Admission Tickets and Movie-Concession packages are the perfect way to reward employees and thank loyal customers. Select vouchers are now redeemable online. These will be labelled as “redeemable online at landmarkcinemas.com” and have silver foil over a portion of the barcode. Movie Night Bundle and Kid’s Movie Pack vouchers are no longer printed with expiry dates. Existing expiry dates on these existing products are no longer enforced. For more information regarding Landmark Cinemas Group Admission tickets and packages click here.

Please note minimum purchase of 25 required.

GENERAL ADMISSION TICKET (Admit One)

ADMISSION: Valid at all Landmark Cinemas locations. Surcharges will apply for: PREMIUM MOVIE FORMATS; PREMIUM EXPERIENCES; PREMIUM LOCATIONS. Present your voucher to a Cast Member at a Landmark Cinemas’ Box Office or Concession, scan the concession portion of your voucher at one of our Automated Box Office (ABO) kiosks or enter your voucher number online at landmarkcinemas.com in exchange for one (1) General Admission ticket. Valid for pass-restricted presentations. Subject to seat availability. Not valid with the ATOM Ticketing app. Not valid for special presentations, events, or private screenings. This voucher has no monetary value and cannot be redeemed for cash. No copies or facsimiles will be accepted. No substitutions, refunds, or exchanges are permitted. Lost or stolen vouchers will not be replaced. Program conditions subject to change and/or cancellation pursuant to Studio terms and conditions.

KID'S MOVIE PACK

KID'S ADMISSION: Valid at all Landmark Cinemas locations. Surcharges will apply for: PREMIUM MOVIE FORMATS; PREMIUM EXPERIENCES; PREMIUM LOCATIONS. Present your voucher to a Cast Member at a Landmark Cinemas’ Box Office or Concession, scan the concession portion of your voucher at one of our Automated Box Office (ABO) kiosks or enter your voucher number online at landmarkcinemas.com in exchange for one (1) Child Admission ticket. Valid for pass-restricted presentations. Subject to seat availability. Not valid with the ATOM Ticketing app. Not valid for special presentations, events, or private screenings. This voucher has no monetary value and cannot be redeemed for cash. No copies or facsimiles will be accepted. No substitutions, refunds, or exchanges are permitted. Lost or stolen vouchers will not be replaced. Program conditions subject to change and/or cancellation pursuant to Studio terms and conditions.

KID'S SNACK PACK: Valid at all Landmark Cinemas locations. You MUST present this voucher to a Landmark Cinemas Cast Member prior to ordering in exchange for one Snack Pack-sized serving of popcorn, one (1) small candy treat and one (1) small beverage. No substitutions allowed. Additional charges apply for real butter, upsizes, and add-ons. This voucher has no monetary value and cannot be redeemed for cash. No copies or facsimiles will be accepted. Treat this voucher as cash. No substitutions, refunds or exchanges permitted. Not valid in conjunction with any other discount or promotional offer. Additional restrictions may apply. ®/TM Coca-Cola Ltd., used under licence.

MOVIE NIGHT BUNDLE

MOVIE NIGHT BUNDLE ADMISSIONS: Valid at all Landmark Cinemas locations. Surcharges will apply for: PREMIUM MOVIE FORMATS; PREMIUM EXPERIENCES; PREMIUM LOCATIONS. Present your voucher to a Cast Member at a Landmark Cinemas’ Box Office or Concession, scan the concession portion of your voucher at one of our Automated Box Office (ABO) kiosks or enter your voucher number online at landmarkcinemas.com in exchange for two (2) General Admission tickets. Valid for pass-restricted presentations. Subject to seat availability. Not valid with the ATOM Ticketing app. Not valid for special presentations, events, or private screenings. This voucher has no monetary value and cannot be redeemed for cash. No copies or facsimiles will be accepted. No substitutions, refunds, or exchanges are permitted. Lost or stolen vouchers will not be replaced. Program conditions subject to change and/or cancellation pursuant to Studio terms and conditions.

MOVIE NIGHT BUNDLE COMBO: Valid at all Landmark Cinemas locations. You MUST present this voucher to a Landmark Cinemas Cast Member prior to ordering in exchange for two (2) Medium Popcorn and two (2) Medium fountain drinks. No substitutions allowed. Additional charges apply for real butter, upsizes, and add-ons. This voucher has no monetary value and cannot be redeemed for cash. No copies or facsimiles will be accepted. Treat this voucher as cash. No substitutions, refunds or exchanges permitted. Not valid in conjunction with any other discount or promotional offer. Additional restrictions may apply. ®/TM Coca-Cola Ltd., used under licence.

PREMIUM GENERAL ADMISSION TICKET (Admit One)

PREMIUM ADMISSION: Valid at all Landmark Cinemas locations. Surcharges will apply for: PREMIUM MOVIE FORMATS; PREMIUM EXPERIENCES. Present your voucher to a Cast Member at a Landmark Cinemas’ Box Office or Concession, scan the concession portion of your voucher at one of our Automated Box Office (ABO) kiosks or enter your voucher number online at landmarkcinemas.com in exchange for one (1) General Admission ticket. Valid for pass-restricted presentations. Subject to seat availability. Not valid with the ATOM Ticketing app. Not valid for special presentations, events, or private screenings. This voucher has no monetary value and cannot be redeemed for cash. No copies or facsimiles will be accepted. No substitutions, refunds, or exchanges are permitted. Lost or stolen vouchers will not be replaced. Program conditions subject to change and/or cancellation pursuant to Studio terms and conditions.

PREMIUM KID'S MOVIE PACK

PREMIUM KID'S ADMISSION: Valid at all Landmark Cinemas locations. Surcharges will apply for: PREMIUM MOVIE FORMATS; PREMIUM EXPERIENCES. Present your voucher to a Cast Member at a Landmark Cinemas’ Box Office or Concession, scan the concession portion of your voucher at one of our Automated Box Office (ABO) kiosks or enter your voucher number online at landmarkcinemas.com in exchange for one (1) Child Admission ticket. Valid for pass-restricted presentations. Subject to seat availability. Not valid with the ATOM Ticketing app. Not valid for special presentations, events, or private screenings. This voucher has no monetary value and cannot be redeemed for cash. No copies or facsimiles will be accepted. No substitutions, refunds, or exchanges are permitted. Lost or stolen vouchers will not be replaced. Program conditions subject to change and/or cancellation pursuant to Studio terms and conditions.

PREMIUM KID'S SNACK PACK: Valid at all Landmark Cinemas locations. You MUST present this voucher to a Landmark Cinemas Cast Member prior to ordering in exchange for one Snack Pack-sized serving of popcorn, one (1) small candy treat and one (1) small beverage. No substitutions allowed. Additional charges apply for real butter, upsizes, and add-ons. This voucher has no monetary value and cannot be redeemed for cash. No copies or facsimiles will be accepted. Treat this voucher as cash. No substitutions, refunds or exchanges permitted. Not valid in conjunction with any other discount or promotional offer. Additional restrictions may apply. ®/TM Coca-Cola Ltd., used under licence.

PREMIUM MOVIE NIGHT BUNDLE

PREMIUM MOVIE NIGHT BUNDLE ADMISSIONS: Valid at all Landmark Cinemas locations. Surcharges will apply for: PREMIUM MOVIE FORMATS; PREMIUM EXPERIENCES. Present your voucher to a Cast Member at a Landmark Cinemas’ Box Office or Concession, scan the concession portion of your voucher at one of our Automated Box Office (ABO) kiosks or enter your voucher number online at landmarkcinemas.com in exchange for two (2) General Admission tickets. Valid for pass-restricted presentations. Subject to seat availability. Not valid with the ATOM Ticketing app. Not valid for special presentations, events, or private screenings. This voucher has no monetary value and cannot be redeemed for cash. No copies or facsimiles will be accepted. No substitutions, refunds, or exchanges are permitted. Lost or stolen vouchers will not be replaced. Program conditions subject to change and/or cancellation pursuant to Studio terms and conditions.

PREMIUM MOVIE NIGHT BUNDLE COMBO: Valid at all Landmark Cinemas locations. You MUST present this voucher to a Landmark Cinemas Cast Member prior to ordering in exchange for two (2) Medium Popcorn and two (2) Medium fountain drinks. No substitutions allowed. Additional charges apply for real butter, upsizes, and add-ons. This voucher has no monetary value and cannot be redeemed for cash. No copies or facsimiles will be accepted. Treat this voucher as cash. No substitutions, refunds or exchanges permitted. Not valid in conjunction with any other discount or promotional offer. Additional restrictions may apply. ®/TM Coca-Cola Ltd., used under licence.

Refunds and Exchanges

For refund or exchange of your Landmark Cinemas Group Admission Tickets (GATs) and Movie Packages please contact your corporate sale representative.

Purchasing Group Admission Tickets

To purchase Landmark Cinemas Group Admission Tickets (GATs) & Movie Concession Packages please connect with our Corporate Sales team.

Cardholders must purchase their tickets in person at the theatre box office. Unfortunately, the program is not set up for advance ticket sales as the terms and conditions set forth by the Easter Seals indicate: “Admission tickets can only be issued on the day of the selected movie.” For more information about Access 2 Card, click here.

How To Subscribe

Click here to become a Landmark Cinemas' e-Newsletter subscriber.

You'll receive weekly information on new releases and showtimes, the scoop on programs and special events happening at your favourite Landmark Cinema – plus exclusive offers.

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To unsubscribe from Landmark Cinemas' e-Newsletter simply scroll to the bottom of each weekly e-Newsletter and click on the "unsubscribe" link there. You will be automatically removed from that e-Newsletter. If you are subscribed to more than one e-Newsletter, you will need to repeat the process for each location. You may also unsubscribe by contacting us at guestservices@landmarkcinemas.com.

To book your birthday party and for pricing or more information, click here.

Landmark Cinemas is proud to support Kids Help Phone. For information regarding Landmark supporting events or to make a donation please click here.

We are also proud to support our local communities. If you’re inquiring about receiving a donation from your local Landmark Cinemas for an upcoming community fundraiser, please contact your local theatre.

Each Landmark Cinemas location is pleased to provide a list of ingredients for all refreshment items sold. Please feel free to ask a member of our Cast & Crew for a list of ingredients of a particular item.

For additional assistance, please click here and select your applicable issue.

How do I get my FREE refills for my large popcorn and fountain drink purchases?
Landmark EXTRAS members are eligible for one free refill on each large 170oz popcorn and 32oz fountain drink purchased. The free refill credit(s) will be applied to your account 30 minutes from time of original transaction and must be used within three hours from time of issuance. Refill credits not used within the 3-hour window will expire and can no longer be used.

For nutritional details of what's in your favourite snack, click here.

Each Landmark Cinemas location opens 30 minutes prior to the day’s first show-time and operates throughout the year. For your favourite Landmark Cinema’s daily opening time, please click here.

For items left behind, please contact the theatre and a member of our Cast & Crew will be pleased to assist you. For theatre contact information please click here and select the applicable location.